Delivery & Return Policies


Jasper mettra Pharmacy offers local delivery on Prescription and Front Store items 7 days per week. Online orders may require 1-2 business days for fulfillment. Please see Online Order FAQ page for more details specific to these orders.






Jasper mettra Pharmacy allows returns on a case-by-case basis. As per the Alberta College of Pharmacy (and provincial regulations), pharmacies are not allowed to accept any prescription product for re-use. Learn more. 
We may accept returns on certain items as long as they are unopened, undamaged, etc.
Orders that are shipped from our retail location are paid in full and no refunds will be issued if the package fails to be delivered based on the mailing address entered at the time of the order. Jasper mettra Pharmacy cannot be held responsible for any shipped packages that are not delivered to the recipient.